[cs_content _p=’232′][cs_element_section _id=”1″ ][cs_element_row _id=”2″ ][cs_element_column _id=”3″ ][x_custom_headline level=”h1″ looks_like=”h2″ accent=”false” style=”color: #fff;”]How to Claim – Individual Travel Insurance[/x_custom_headline][/cs_element_column][/cs_element_row][/cs_element_section][cs_element_section _id=”5″ ][cs_element_row _id=”6″ ][cs_element_column _id=”7″ ][x_feature_list ][x_feature_box title=”What do I do in the event of a Medical Emergency?” title_color=”rgb(0, 96, 165)” graphic=”numbers” graphic_size=”40px” graphic_shape=”square” graphic_color=”#ffffff” graphic_bg_color=”rgb(0, 96, 165)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”transparent” ][icon_list][icon_list_item type=”check”]You need to contact the 24 hour emergency assistance provider immediately to assist you with your medical emergency and/or to manage your claim.[/icon_list_item][icon_list_item type=”check”]The assistance provider will direct you to a suitable facility and they will provide you with a hospital admission guarantee.[/icon_list_item][icon_list_item type=”check”]The assistance provider will need your full name, policy number, location and the nature of your claim. You will also need to indicate what type of assistance you require.[/icon_list_item][icon_list_item type=”check”]Reverse charge calls will be accepted on the 24 hour emergency assistance number. Please check your policy document for emergency contact details.[/icon_list_item][/icon_list]

[/x_feature_box][x_feature_box title=”How will my medical costs be paid if I do not need to be admitted to Hospital?” title_color=”rgb(0, 96, 165)” graphic=”numbers” graphic_size=”40px” graphic_shape=”square” graphic_color=”#ffffff” graphic_bg_color=”rgb(0, 96, 165)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”transparent” ]If your out-of-hospital costs are under R10 000 you can settle these bills yourself and submit a claim on your return home. However, it is advisable to contact the assistance company for all medical claims.[/x_feature_box][x_feature_box title=”To submit a Claim:” title_color=”rgb(0, 96, 165)” graphic=”numbers” graphic_size=”40px” graphic_shape=”square” graphic_color=”#ffffff” graphic_bg_color=”rgb(0, 96, 165)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”transparent” ][icon_list][icon_list_item type=”check”]Lodge your claim online by visiting www.tic.co.za.[/icon_list_item][icon_list_item type=”check”]Click on Claims Procedure found on the bottom panel under Claims.[/icon_list_item][icon_list_item type=”check”]Upload your information and supporting documentation.[/icon_list_item]OR[icon_list_item type=”check”]Complete a claim form.[/icon_list_item][icon_list_item type=”check”]Attach all supporting documents.[/icon_list_item][icon_list_item type=”check”]Email it to claims@tic.co.za[/icon_list_item][icon_list_item type=”check”]Or fax it to 0861 222 743.[/icon_list_item][/icon_list][/x_feature_box][x_feature_box title=”Following is a summary of the main categories and the supporting documents required:” title_color=”rgb(0, 96, 165)” graphic=”numbers” graphic_size=”40px” graphic_shape=”square” graphic_color=”#ffffff” graphic_bg_color=”rgb(0, 96, 165)” align_h=”left” align_v=”top” side_graphic_spacing=”20px” max_width=”none” child=”true” connector_width=”0px” connector_style=”dashed” connector_color=”transparent” ][/x_feature_box][/x_feature_list][/cs_element_column][/cs_element_row][cs_element_row _id=”13″ ][cs_element_column _id=”14″ ][cs_text _bp_base=”3_4″]For medical claims under R10 000:[/cs_text][cs_icon_list _bp_base=”3_4″][cs_icon_list_item title=”A completed claim form.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A completed claim form.”]A completed claim form.[/cs_icon_list_item][cs_icon_list_item title=”A medical report from the treating physician.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A medical report from the treating physician.”]A medical report from the treating physician.[/cs_icon_list_item][cs_icon_list_item title=”All medical receipts and/or invoices.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”All medical receipts and/or invoices.”]All medical receipts and/or invoices.[/cs_icon_list_item][/cs_icon_list][cs_text _bp_base=”3_4″]Cancellation/curtailment:[/cs_text][cs_icon_list _bp_base=”3_4″][cs_icon_list_item title=”A completed claim form.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A completed claim form.”]A completed claim form.[/cs_icon_list_item][cs_icon_list_item title=”A medical report (if the claim is medically related) detailing the reason for cancellation.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A medical report (if the claim is medically related) detailing the reason for cancellation.”]A medical report (if the claim is medically related) detailing the reason for cancellation.[/cs_icon_list_item][cs_icon_list_item title=”A brief medical history, should the claim be medically related.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A brief medical history, should the claim be medically related.”]A brief medical history, should the claim be medically related.[/cs_icon_list_item][/cs_icon_list][/cs_element_column][cs_element_column _id=”25″ ][cs_text _bp_base=”3_4″]Luggage loss:[/cs_text][cs_icon_list _bp_base=”3_4″][cs_icon_list_item title=”A completed claim form.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A completed claim form.”]A completed claim form.[/cs_icon_list_item][cs_icon_list_item title=”An airline report detailing your loss and their contribution.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”An airline report detailing your loss and their contribution.”]An airline report detailing your loss and their contribution.[/cs_icon_list_item][cs_icon_list_item title=”A police report, if the loss occurred outside the airline’s jurisdiction.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A police report, if the loss occurred outside the airline’s jurisdiction.”]A police report, if the loss occurred outside the airline’s jurisdiction.[/cs_icon_list_item][cs_icon_list_item title=”Please note: There is a limit of 25% of the insured sum for any single item of luggage or personal effects.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”Please note: There is a limit of 25% of the insured sum for any single item of luggage or personal effects.”]Please note: There is a limit of 25% of the insured sum for any single item of luggage or personal effects.[/cs_icon_list_item][/cs_icon_list][cs_text _bp_base=”3_4″]Travel delay/baggage delay:[/cs_text][cs_icon_list _bp_base=”3_4″][cs_icon_list_item title=”A completed claim form.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”A completed claim form.”]A completed claim form.[/cs_icon_list_item][cs_icon_list_item title=”An airline report.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”An airline report.”]An airline report.[/cs_icon_list_item][cs_icon_list_item title=”Receipts of costs incurred.” type=”check” link_enabled=”false” link_url=”#” link_new_tab=”false” _bp_base=”3_4″ _label=”Receipts of costs incurred.”]Receipts of costs incurred.[/cs_icon_list_item][/cs_icon_list][/cs_element_column][/cs_element_row][cs_element_row _id=”37″ ][cs_element_column _id=”38″ ][x_button size=”global” block=”false” circle=”false” icon_only=”false” href=”#” title=”” target=”blank” info=”none” info_place=”top” info_trigger=”hover” info_content=”” class=”popmake-22181″]Submit a Claim[/x_button][/cs_element_column][/cs_element_row][/cs_element_section][/cs_content]