How to Claim – Individual Travel Insurance

  • What do I do in the event of a Medical Emergency?

    [icon_list][icon_list_item type="check"]You need to contact the 24 hour emergency assistance provider immediately to assist you with your medical emergency and/or to manage your claim.[/icon_list_item][icon_list_item type="check"]The assistance provider will direct you to a suitable facility and they will provide you with a hospital admission guarantee.[/icon_list_item][icon_list_item type="check"]The assistance provider will need your full name, policy number, location and the nature of your claim. You will also need to indicate what type of assistance you require.[/icon_list_item][icon_list_item type="check"]Reverse charge calls will be accepted on the 24 hour emergency assistance number. Please check your policy document for emergency contact details.[/icon_list_item][/icon_list]

    For medical expenses that exceed R10 000, you will need to obtain the assistance company’s approval. Claim forms can be obtained on www.tic.co.za.

  • How will my medical costs be paid if I do not need to be admitted to Hospital?

    If your out-of-hospital costs are under R10 000 you can settle these bills yourself and submit a claim on your return home. However, it is advisable to contact the assistance company for all medical claims.

  • To submit a Claim:

    [icon_list][icon_list_item type="check"]Lodge your claim online by visiting www.tic.co.za.[/icon_list_item][icon_list_item type="check"]Click on Claims Procedure found on the bottom panel under Claims.[/icon_list_item][icon_list_item type="check"]Upload your information and supporting documentation.[/icon_list_item]OR[icon_list_item type="check"]Complete a claim form.[/icon_list_item][icon_list_item type="check"]Attach all supporting documents.[/icon_list_item][icon_list_item type="check"]Email it to claims@tic.co.za[/icon_list_item][icon_list_item type="check"]Or fax it to 0861 222 743.[/icon_list_item][/icon_list]

  • Following is a summary of the main categories and the supporting documents required:

For medical claims under R10 000:

  • A completed claim form.
  • A medical report from the treating physician.
  • All medical receipts and/or invoices.

Cancellation/curtailment:

  • A completed claim form.
  • A medical report (if the claim is medically related) detailing the reason for cancellation.
  • A brief medical history, should the claim be medically related.

Luggage loss:

  • A completed claim form.
  • An airline report detailing your loss and their contribution.
  • A police report, if the loss occurred outside the airline’s jurisdiction.
  • Please note: There is a limit of 25% of the insured sum for any single item of luggage or personal effects.

Travel delay/baggage delay:

  • A completed claim form.
  • An airline report.
  • Receipts of costs incurred.
Submit a Claim