How to Claim
Funeral Cover
The following information is required to submit a claim:
- Guardrisk claim form
- Original certified copy of the identity document of the main member.
- Original certified copy of the identity document of the deceased.
- If a smart card ID has been issued, we cannot accept the green barcoded ID and copies of the front and the back of the smart card ID are required.
- Original copy of the notice of death DHA-1663 Part A (Pages 1-3) and Part B form (obtain from the undertaker or hospital).
- Proof of banking details (bank statement, payslip or confirmation letter from the bank).
For difference in surname between main member and deceased OR death claim for parent/parent in-law
- An original certified copy of main member or deceased’s marriage certificate if it reflects both surnames of the main member and deceased. OR
- One sworn third party affidavit to confirm the relation between the main member and deceased providing the reason for the difference in surname, reflecting both parties’ names and ID numbers as well as the relation of the third party to the family. (An example of a third party is a family friend, neighbour, colleague, priest, doctor, community leader).
Who should submit the claim if the main member of the policy has passed away?
- The beneficiary that is listed on the policy or the person responsible for the payment of the funeral should submit the claim.
Unison Funeral Assist
- Once ALL the required documentation has been received and validated, the cash benefit will be paid into the member / beneficiary’s bank account within 48 hours.
- The additional value added benefits will be paid immediately to the main member or the nominated beneficiary once all the required documentation has been submitted.
- Message the Unison 24-hour assistance help line on 021 518 1120 for support by a professional team to assist you and/or the bereaved family through a difficult time, coping with the death of a family member or a traumatic event.
